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Internet service provider in Lebanon
Sales +961 78 873 654 Support +961 3 851 519 support@mnets.net العربية
Mnets

Terms of Service

Draft for review. These terms have not yet been approved by Mnets management.

These terms apply to internet service provided by Mnets sarl ("Mnets", "we") to its subscribers ("you"). By subscribing to or using our service, you agree to them. Any written agreement signed between you and Mnets takes priority over these terms.

1. The service

Mnets provides internet access according to the plan you choose. Each plan states its real speed, up to speed, fair usage amount and monthly volume. Actual speeds can be affected by factors outside our network, such as Wi-Fi conditions, the devices you use and the websites you visit.

2. Prices and payment

  • Prices are monthly and include VAT (TTC), as published on this website or agreed with our sales team.
  • You can pay at our office, by Whish, or to a Mnets collector who visits your home.
  • You can upgrade or downgrade your plan between months, when your current month ends, by contacting our support team.
  • Fiber (FTTH) 2-year offer: with a 2-year contract, installation is 50% off and the Wi-Fi router is free. If the contract is cancelled before the end of the 2 years, the subscriber must return the Wi-Fi router to Mnets.
  • We may change our prices. We will inform you before a new price applies to your subscription.

3. Fair usage

Your use of the service is subject to our Fair Usage Policy.

4. Acceptable use

You agree not to use the service:

  • for any activity that is illegal under Lebanese law;
  • to send spam, spread malware or attack other networks or systems;
  • to resell or share the connection outside your premises, unless agreed in writing with Mnets.

5. Equipment

You are responsible for taking reasonable care of any equipment installed at your premises. Equipment provided by Mnets remains Mnets property unless agreed otherwise.

6. Suspension

We may suspend the service if a subscription is not paid, or if the service is used in breach of these terms. Where possible, we will contact you before doing so.

7. Support and maintenance

Our support team is available by phone and email. From time to time we carry out maintenance on our network, and we try to keep any interruption short.

8. Liability

We work to keep the service reliable, but we cannot guarantee that it will be free of interruption. To the extent allowed by law, Mnets is not liable for indirect losses caused by an interruption of the service.

9. Changes to these terms

We may update these terms. The current version is always published on this page.

10. Law

These terms are governed by the laws of Lebanon.

11. Contact

Mnets sarl, Berj El Maten Building, ground floor, Municipality Street, Zalka, Lebanon. Sales +961 78 873 654, support +961 3 851 519, support@mnets.net.