Restart your router
- Unplug the router from power.
- Wait 30 seconds.
- Plug it back in and wait 2 to 3 minutes until the lights are steady.
- Try again. Most connection problems are fixed this way.
How can we help?
Find quick answers and simple guides below, or contact our support team directly.
Support hours: Monday to Friday 9:30 am to 10:00 pm, Saturday and Sunday 12:00 pm to 10:00 pm.
Questions and answers
Common questions
How do I subscribe to Mnets?
Call or WhatsApp our sales team on +961 78 873 654. Tell us your address and how you use the internet, and we will recommend a plan and arrange your connection.
How long does installation take?
Installation usually takes 2 to 3 working days after you subscribe, not counting the weekend.
When can I reach Mnets?
Our office is open Monday to Friday from 9:30 am to 10:00 pm. On Saturday and Sunday, support is available from 12:00 pm to 10:00 pm on +961 3 851 519.
How can I pay my subscription?
You can pay at our office, by Whish, or to one of our collectors who comes to your home.
Do the prices include VAT?
Yes. All prices on this website are monthly and include VAT (TTC).
What is the difference between real speed and up to speed?
Real speed is the speed of your line at all times, for example 5/5 Mbps for download and upload. Up to is the top speed your line can reach, for example 50 Mbps.
What does FUP mean?
FUP means fair usage. Each plan includes a FUP amount, listed on the plan. Our Fair Usage Policy explains how it works.
What is the difference between unlimited and volume plans?
Unlimited plans have no monthly volume limit. Volume plans include a set amount of data each month (90, 120 or 150 GB) at a lower price, which suits lighter use.
Can I change my plan?
Yes. You can upgrade or downgrade your plan between months, when your current month ends. Contact our support team on +961 3 851 519 to arrange it.
Do you have plans for companies with several branches?
Yes. Besides our standard business plans, we offer accounts on demand built around your needs. Request a quote.
My internet is slow or not working. What should I do?
First restart your router using the guide below, then test your speed with a cable if you can. If the problem continues, call support on +961 3 851 519 or email support@mnets.net.
Help guides
Fix common problems yourself
Get better Wi-Fi at home
- Place the router in a central, open spot, raised off the floor.
- Keep it away from thick walls, mirrors and microwaves.
- Use a cable for TVs, consoles and work computers when you can.
- For a large home, ask us about extending your Wi-Fi.
Test your speed properly
- Connect your computer to the router with a cable if possible.
- Close downloads, streaming and other devices while testing.
- Open speedtest.net and run the test two or three times.
- Compare the result with your plan's real speed and up to speed. Send us a screenshot if it looks wrong.
Still need help?
Our technical support team is here for you.